Field Service Technician (Mexico)
AssetWatch
Posted Sep 17, 2026
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
The Field
• Service Technician reports to the ART Regional
• Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based
• Monitoring solutions at client sites based on defined specifications.
This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
What’s the Opportunity
• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.
This role is located in Mexico.
Qualifications
• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Fluency in English; other languages are a plus.
#LI-REMOTE
Preferred Qualifications
• 1+ years of experience in the field service industry desired
• Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
• OSHA 10; OSHA 30 preferred - can be obtained upon hiring.
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
The Field
• Service Technician reports to the ART Regional
• Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based
• Monitoring solutions at client sites based on defined specifications.
This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
What’s the Opportunity
• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.
This role is located in Mexico.
Qualifications
• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Fluency in English; other languages are a plus.
#LI-REMOTE
Preferred Qualifications
• 1+ years of experience in the field service industry desired
• Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
• OSHA 10; OSHA 30 preferred - can be obtained upon hiring.
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
